Prestige Autotrim Products Ltd

Terms Of Sale

We want you to be happy with your purchase and have full confidence that we are here to look after you should anything go wrong. We understand that you are trusting us with your purchase and we thank you for that. For our part we intend to ensure you are completely satisfied with the products and services we supply. International customers will receive the same warranties and service and please be assured we make every effort to ensure that your purchasing experience with us will be easy and trouble free. The world is a very small place today and deliveries to most international destinations are as quick and easy as local ones.

14 day money back guarantee
We offer a 14 day money back guarantee should you not be entirely happy with your purchase. (Excludes shipping costs). This only applies to items made in the original quality material and colour. ie; items made in non standard colours and materials for your vehicle are considered "Made To Order" and can only be returned if defective.

No item may be returned without prior authorisation. Please notify us of your intent to return an item by email or phone stating reasons for return. We can then take steps to fast track the item once received.

All items should be examined immediately upon receipt for defects. Only items that are unused, unmarked and in re-sellable condition can be returned. Return postage is your responsibility unless the item is being returned due to defect.

Return items must be repacked in its original container and plastic windows free of scratches. Tops that are poorly packed and badly creased will not be accepted back. Flexglas windows should be packed without creases and protected with tissue paper.

Guarantee Precise Fit.
All our products are continually tried and tested. We employ the latest technology in our production and it would be very rare indeed if our products were too big or too short for the intended application. This is particularly relevant with soft tops. Under normal circumstances every top will fit precisely but not everyone can fit a top precisely. Claims for poor fit are 99.9% installation issues. If you have a problem don't automatically assume the top is at fault. We sell and fit 1000's and we see and know most of the installation problems. If you have a installation problem we are only to happy to help. You can call us for advice and if you can't bring the vehicle to us then digital photographs should be e-mailed to us.

12 Month Warranty
Mistakes sometimes happen and warranty claims are rare but nevertheless can happen. We will gladly correct our mistakes and deal with your warranty claims but please understand that we are responsible for our product only, not the installation or removal.

All our products are warranted to be free from defects in material and workmanship. Damage resulting from incorrect installation, car manufacturers design problems, pinching or wear and tear during lowering and raising of the top frame, normal wear and tear, incorrect cleaning materials, improper cleaning methods or atmospheric conditions is the responsibility of the buyer.

No warranty is offered or implied on plastic windows after installation. Plastic windows need special care and attention. They can last 10 years or 10 minutes. For instance they can crack in cold conditions and they are easily damaged if the top is incorrectly lowered. Looked after properly they will last until you cant see through them, fold it incorrectly after installation and bingo! you've just either holed or badly creased the rear window. On some cars, and we're talking expensive ones here the soft top folds into such a small space that creasing is inevitable.

We recognize that occasionally extraordinary situations arise. This warranty / return policy is extended to cover the majority of transactions. Special situations will be handled on an individual basis.

Warranty for our products is one year from date of purchase.

Warranty claims and refunds are prorated from the purchase date, based on the estimated normal product service life.

Our liability for breach of the above warranty is limited to refunding the purchase price of the goods, or at our discretion to replacement upon its return. Under no circumstances shall we be responsible for any other form of consequential damage including installation costs, removal costs, damage to associated products, vehicle hire costs or loss of profit arising out of the use or inability to use the products supplied.

No claim for any breach of warranty herein shall be valid unless delivered in writing to the company within the warranty period.