Terms & Privacy Policy

About Us
This web site is owned and operated by Prestige Autotrim Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us; please email us using the link on the store page or use the details below.

Our Contact details:
Prestige Autotrim Products Ltd, Oak Tree Place, Expressway Business Park, Birkenhead, CH42 1NS, England

Phone: 1800 659 2649
Canadian customers: 0044 151 643 9555

Email: sales@prestigeautotrim.com

Company reg number: 02148053


Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection; click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until we are ready to manufacture the item. Backordered items are not charged until they are shipped. If you do not wish to pay online; you may submit your card information by phone. Our number is Toll Free 1800 659 2649
Canadian customers call 0044 151 643 9555.

If you have made a mistake in your order and cannot correct it in the shopping cart; please contact us as soon as possible and we will correct the mistake.

When confirmation of your order is received; this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order (and hence a contract between us) when we send you an order acknowledgement. We have included this term to protect us in the case that a mistake has been made in pricing; we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason. In the case of a change of price; we will always contact you first to ensure that the price is acceptable.


Shipping And Handling
The shipping cost is based on the larger figure of dimensional weight or the actual weight of the consignment.


Delivery Schedule
Stock items are usually despatched within 1 working day. Made to order items are usually despatched in 5-7 working days (depending on the time of year). Interior trim kits can take up to 4 weeks to manufacture and despatch; depending on the time of year. In all cases; the customer will receive an order acknowledgement with the expected lead time for that particular item(s).

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Tax Charges
Our products are manufactured in the UK and as such, no import duty is due for sales within the EU. For exports outside of the EU: import duty and local sales tax may be charged.


Credit Card Security
When an order is placed on our website: credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.

Guarantee

We want you to be happy with your purchase and have full confidence that we are here to look after you should anything go wrong. We understand that you are trusting us with your purchase and we thank you for that. For our part, we intend to ensure you are completely satisfied with the products and services we supply. International customers will receive the same warranties and service and please be assured, we make every effort to ensure that your purchasing experience with us will be easy and trouble free. The world is a very small place today and deliveries to most international destinations are as quick and easy as local ones.

All of our products are continually tried and tested. We employ the latest technology in our production and it would be very rare if our products were too big or too small for the intended application. This is particularly relevant with car hoods. Under normal circumstances; every hood will fit precisely but not everyone can fit a hood precisely. Claims for poor fit are 99.9% installation issues. If you have a problem don't automatically assume the hood is at fault. We sell and fit 1000's and we see and know most of the installation problems. If you have a installation problem, we are only to happy to help. You can call us for advice or digital photographs can be e-mailed to us.

12 Month Warranty

Mistakes sometimes happen and warranty claims are rare but nevertheless can happen. We will gladly correct our mistakes and deal with your warranty claims but please understand that we are responsible for our product only and not the installation or removal.

All our products are warranted to be free from defects in material and workmanship. Damage resulting from incorrect installation, car manufacturers design problems, pinching or wear and tear during lowering and raising of the hood frame, normal wear and tear, incorrect cleaning materials, improper cleaning methods or atmospheric conditions are the responsibility of the buyer.

No warranty is offered or implied on plastic windows after installation. Plastic windows need special care and attention. They can last 10 years or 10 minutes. For instance: They can crack in cold conditions and they are easily damaged if the hood is incorrectly lowered. On some cars the car hood folds into such a small space that creasing is inevitable.

We recognise that occasionally extraordinary situations arise. This warranty / returns policy is extended to cover the majority of transactions. Special situations will be handled on an individual basis.

Warranty for our products is one year from date of purchase.

Warranty claims and refunds are prorated from the purchase date; based on the estimated normal product service life.

Our liability for breach of the above warranty is limited to refunding the purchase price of the goods or at our discretion to replacement upon its return. Under no circumstances shall we be responsible for any other form of consequential damage including installation costs, removal costs, damage to associated products, vehicle hire costs or loss of profit arising out of the use or inability to use the products supplied.

No claim for any breach of warranty herein shall be valid unless delivered in writing to the company within the warranty period.

Buyer submits to the exclusive jurisdiction of English Law and English courts.

Returns Policy - 14 Day Money Back Guarantee

We offer a 14 day money back guarantee should you not be entirely happy with your purchase. (Excludes shipping costs). This only applies to items made in the original quality material and colour. I.E. items made in non standard colours and materials for your vehicle are considered "Made To Order" and can only be returned if defective.

No item may be returned without prior authorisation. Please notify us of your intent to return an item by email or phone stating reasons for return. We can then take steps to fast track the item once received.

All items should be examined immediately upon receipt for defects. Only items that are unused, unmarked and in re-sellable condition can be returned. Return postage is your responsibility unless the item is being returned due to defect.

Return items must be repacked in its original container and plastic windows free of scratches. Hoods that are poorly packed and badly creased will not be accepted back. Plastic windows should be packed without creases and protected with tissue paper.

Privacy Policy

What Information Do We Collect and Why?

Website Orders

When a customer completes the ordering process provided by our website; the customer's name, shipping address, billing address, phone number, ip address, company name (if applicable), device details, how they heard about us and the product details pertaining to the order are captured by RomanCart Ltd. RomanCart is a secure, online shopping cart system that is linked to our website and hosts details of the products we sell on the website. Their service facilitates the order fulfilment process and the order information that is collected from the customer is available for us to view in our dedicated, secure user area on the RomanCart platform.

RomanCart consider themselves custodians of our customer order information on behalf of us and as such; they do not pass the data to anyone else unless required to by law.

Once an order has been placed; we (Prestige Autotrim) use the order information to internally process, fulfil and despatch the order. Necessary customer details are shared with a third party delivery service (such as DHL) solely for the purposes of delivering the customer's order and to send tracking details to the customer by email. Any third party delivery services we use do not share this customer information with anyone else.

Prestige Autotrim and RomanCart Ltd do not come into contact with credit card details when an order is placed on the website. We use PCI compliant third party payment providers for this purpose (such as PayPal).

Cookies are used to enable the persistance of a shopping cart throughout the buying process. This is to make sure that when a customer adds an item to the cart and then goes back to look at more items; the cart still contains their already added items when they return to it. Cookies are also used for the purpose of anonymous data collection of user behaviour when navigating the website. An example being using Google Analytics to collect data relating to website performance for the purpose of reviewing that data internally.

Customer order details are securely stored; as per our PCI compliance obligations for the period required by law.

Customers' will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

Telephone Orders

When a customer places an order with us by telephone; the customer's name, shipping address, billing address, phone number, company name (if applicable), credit card details, how they heard about us and the product details pertaining to the order are collected. This data is collected to allow us to internally process, fulfil and despatch the order. Necessary customer details are shared with a third party delivery service (such as DHL) solely for the purposes of delivering the customer's order and to send tracking details to the customer by email. Any third party delivery services we use do not share this customer information with anyone else.

Credit card details are used to manually charge a customer for their order. We use PCI compliant third party payment providers for manual charging (such as PayPal).

Customer order details are securely stored; as per our PCI compliance obligations for the period required by law.

Customers' will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

Email Orders

When a customer places an order by email; the customer's name, shipping address, billing address, phone number, company name (if applicable) and the product details pertaining to the order are collected. This data is collected to allow us to internally process, fulfil and despatch the order. Necessary customer details are shared with a third party delivery service (such as DHL) solely for the purposes of delivering the customer's order and to send tracking details to the customer by email. Any third party delivery services we use do not share this customer information with anyone else.

Credit card details will never be requested by email and we recommend that customers' never send us credit card details by email. Credit card details will only be taken over the phone for the manual charging of the order and we use PCI compliant third party payment providers for manual charging (such as PayPal).

Customer order details are securely stored; as per our PCI compliance obligations for the period required by law.

Customers' will only be contacted by the telephone number or email address provided by them and only for reasons pertaining to their order.

eBay Orders

The link to our privacy policy pertaining to orders placed through our eBay shop can be found in our eBay listings.


Data Security

Customer order information collected through our website by RomanCart shopping cart software is held on secure systems in physically secure environments; with multiple levels of security required to access any of their equipment at all locations. They use standard industry practices on information security management at both hardware and software levels to secure the data they hold. Access to data on their servers is limited to select RomanCart staff members that are bound by confidentiality agreements.

Customer information that we collect from an order placed through our website; by telephone; by email or through our eBay shop for the purpose of internal order processing is securely stored on a dedicated server and in a secure physical location; as per our PCI and legal requirements. The information can only be accessed by select members of staff for the purposes of order fulfilment and despatch.

Control Over and Access to Personal Data

Personal data collected by RomanCart as part of the website order process can be deleted from their systems by requesting us to do so. However your order data held by us is securely held on a dedicated server and in a secure physical location for the time period stated by current law.

Marketing

Prestige Autotrim and RomanCart Ltd do not use customer order details for direct marketing campaigns and we do not sell or distribute customer order details to third parties for direct marketing campaigns.